Delivery times are calculated in working days Monday to Friday.
We aim to dispatch your on the same day as the order is received if your order is placed before 2pm Monday to Friday. After this time it will be sent the following working day. Orders placed on a Saturday and Sunday will be sent on the following Monday.
Delivery for Royal Mail 1st Class should be within 1 to 2 working days andRoyal Mail 2nd Class should be within 2 to 3 working days including Saturdays. However please allow 10 working days before contacting us if your order has not arrived as sometimes delays do occur. We will contact you if we become aware of any unexpected delays.
We offer both Royal Mail 1st and Royal Mail 2nd Class Standard Delivery for all of our products up to the value of £50. There is not a tracking number for this type of delivery.
For Orders over the value of £50 we use Royal Mail 2nd Class Recorded Delivery, which will provide a tracking number and require a signature.
Where the product is too big for Standard or Recorded we will use the Royal Mails Courier Service Parcelforce, where certain parcels will require a signature on delivery and a tracking number is provided. If you are not present a card will be left to advise you to pick up your goods from your local sorting office. Please be aware that Royal Mail will only hold recorded items for one week before returning them to us. If this occurs the customer is liable for the redelivery charge.
All of the Personalised items are sent through Royal Mail and are sent straight from our supplier where personalisation is completed.